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Welcome to our Frequently Asked Questions (FAQs) page, where we address the most common questions about each of our brands. Whether you're seeking information about our products, services, or support, you’ll find comprehensive answers tailored to your needs.

Feel free to browse through each section to find the information you need. If you have further questions, our support team is always here to help!

Metzeler Mattresses

Explore our range of pressure care mattresses and find answers to questions on product specifications, care instructions, and the best options for individual needs.

Cura Seating

Gain insights into our advanced seating solutions designed for comfort, support, and enhanced mobility. Get information on product features, maintenance tips, and customization services.

Mountain Trike

Discover all-terrain solutions designed for maximum mobility and independence. Learn about our innovative trikes, customization options, and support services.

COBI Rehab

Explore a specialised range of bariatric products, offering innovative mobility and hygiene solutions tailored to individual needs. Designed to provide enhanced comfort, support, and freedom.

WinnCare

Learn more about our healthcare solutions, including patient lifting equipment, and find answers to your inquiries regarding product use, safety guidelines, and after-sales support.

Finch Resources

Document archive of Finch product reference and resource material is available here. PDF downloads available including brochures, manuals and product information.

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Metzeler Pressure Care Mattress

The Metzeler mattress delivers clinical efficacy, therapeutic support, and environmental responsibility in a single pressure care solution. By integrating pressure redistribution, microclimate management, and functional durability, it supports both preventative care and improved outcomes for individuals requiring prolonged bed rest or advanced mobility support.

 

The Metzeler Pressure Care Mattress is a clinically engineered therapeutic mattress designed for individuals at risk of pressure injuries or requiring prolonged immobility care. Integrating Rubex® Duo Cell high-resilience foam technology with a zoned multizone tubular core, it delivers targeted pressure redistribution, spinal alignment, and postural support, reducing peak interface pressures on high-risk areas such as the sacrum, heels, and scapula.

The mattress incorporates a reinforced edge, maintaining stability during transfers, sit-to-stand activities, or hoist-assisted movement, enhancing both user safety and caregiver efficiency. Its vapour-permeable, waterproof, and antimicrobial cover supports optimal skin integrity and infection control, while advanced thermoregulation and airflow management help prevent moisture build-up and maintain a safe microclimate for the user.

Constructed from durable, eco-conscious materials, the Metzeler mattress is suitable for a range of care settings, including hospitals, aged care facilities, post-acute rehabilitation units, and home care environments. Its combination of clinical performance, comfort, and hygienic design makes it a reliable solution for both preventative pressure care and long-term therapeutic support.

The Metzeler mattress delivers clinical efficacy, therapeutic support, and environmental responsibility in a single pressure care solution. By integrating pressure redistribution, microclimate management, and functional durability, it supports both preventative care and improved outcomes for individuals requiring prolonged bed rest or advanced mobility support.

Features

Durable Reinforced Mattress Edge
The reinforced high-density foam edge offers exceptional stability during bed transfers, reducing the risk of falls or sliding during ingress and egress. This feature is particularly beneficial for:
•    Patients with reduced mobility
•    Bed users undergoing physiotherapy-assisted movement
•    Situations requiring hoist transfers

By maintaining a defined edge, the mattress aids in posture control during sit-to-stand movements and protects against edge collapse, a common risk in traditional foam surfaces.

Multizone Tubular Core Support System
The internal core of the mattress is composed of Metzeler’s signature tubular foam structure, which is:
•    Zoned anatomically to align with major pressure areas of the body (sacrum, heels, scapula, etc.)
•    Designed for pressure redistribution through equal weight dispersion

This advanced zoning reduces peak interface pressure, a primary factor in pressure ulcer development, while enhancing spinal alignment and postural support.

Waterproof & Breathable Visco-Elastic Cover
The mattress is encased in a vapour-permeable, waterproof 4-way stretch cover that is:
•    Breathable to manage microclimate and skin integrity
•    Antimicrobial and fluid-resistant, supporting infection control protocols
•    Fully removable and washable at temperatures up to 95°C to comply with healthcare hygiene standards

The visco-elastic nature of the cover adds an additional contouring effect, complementing the pressure-relieving properties of the foam.Advanced Thermoregulation for Microclimate Management
The combination of the tubular air channels and a castellated overlay (in soft or medium densities) enables horizontal and vertical airflow throughout the core of the mattress.

Benefits include:
•    Improved air circulation around high-risk areas such as the sacrum and heels
•    Reduced moisture build-up, critical in the prevention of maceration
•    Stable temperature regulation, important for clients with poor thermoregulation, neurological impairment, or prolonged bed rest

Environmentally Responsible Construction
Unlike standard foam mattresses derived from petrochemicals, the Metzeler mattress is made from:
•    Natural, renewable resources including sunflower oil
•    Non-toxic, non-petroleum-based materials
This eco-conscious manufacturing process reduces the environmental footprint without compromising clinical performance.

Innovative Foam Technology: Rubex® Duo Cell
Rubex Duo Cell is Metzeler’s patented high-resilience foam technology that features a dual-pore structure, optimised for clinical care:
•    Large pores provide dynamic pressure offloading
•    Small pores deliver soft, supportive resistance

Additional benefits include:
•    Superior airflow and moisture transport
•    Consistent support response across a wide temperature range (–5°C to +40°C), unlike memory foams that may harden or soften with ambient changes
This results in stable, predictable performance, ideal for both warm and cooler clinical environments.

Clinical Applications
This mattress is suitable for use in:
•    Aged care facilities
•    Post-acute rehabilitation units
•    Community home care settings
•    Long-term immobility management
•    Stage 3 – Medium to high risk – Stage I and II prevention, frequent monitoring, enhanced support surfaces, pressure redistribution.
Compatible with most profiling bed systems and safe for use with mobile hoists or bed-mounted patient handling systems.

Specifications

•    Available Sizes: Single, King Single, Double, Queen, Split Queen
•    Firmness Levels: Soft, Medium, Firm, Extra Firm
•    Minimum User Weight: 20 kg
•    Safe Working Load: Dependent on bed base – please consult Finch Healthcare
•    Fire Retardant: Meets healthcare-grade fire safety standards
•    Cover Cleaning Temp: Washable up to 95°C
•    Warranty: 8 Years

Dimensions:

Mattress Size Firmness Dimensions (mm) Product Code
Single Soft 900 x 2000 x 180 mm FM-2AD-090200
Medium 900 x 2000 x 180 mm FM-3AD-090200
Firm 900 x 2000 x 180 mm FM-4AD-090200
Extra Firm 900 x 2000 x 180 mm FM-5AD-090200
King Single Soft 1050 x 2000 x 180 mm FM-2AD-105200
Medium 1050 x 2000 x 180 mm FM-3AD-105200
Firm 1050 x 2000 x 180 mm FM-4AD-105200
Extra Firm 1050 x 2000 x 180 mm FM-5AD-105200
Double Soft 1350 x 2000 x 180 mm FM-2AD-135200
Medium 1350 x 2000 x 180 mm FM-3AD-135200
Firm 1350 x 2000 x 180 mm FM-4AD-135200
Extra Firm 1350 x 2000 x 180 mm FM-5AD-135200
Queen Soft 1520 x 2000 x 180 mm FM-2AD-152200
Medium 1520 x 2000 x 180 mm FM-3AD-152200
Firm 1520 x 2000 x 180 mm FM-4AD-152200
Extra Firm 1520 x 2000 x 180 mm FM-5AD-152200
Split Queen Soft 760 x 2000 x 180 mm FM-2AD-076200
Medium 760 x 2000 x 180 mm FM-3AD-076200
Firm 760 x 2000 x 180 mm FM-4AD-076200
Extra Firm 760 x 2000 x 180 mm FM-5AD-076200

Warranties & Standards

ARTG Number: 363471

Warranty:

Foam Structural Integrity Eight Years
Cover Three Years
Clinical Service Life – Normal Use Ten Years

Standards:

Water Impermeability DIN EN 20811
Flame Retardant DIN EN ISO 12952-1 & -2 BS 7175
sec. 3 crib 5BS 7175:1989 Section 3
using ignition source 7
Water Vapour Permeability DIN 53122 / CLIMATE B
Biocompatible DIN EN ISO 10993-5 & -10
Surgical Clothing and Drapes – Requirements and test methods UNI EN 13795
UNI EN ISO 22610
Biological evaluation of medical devices – Part 10: Tests for irritation and skin sensitization ISO 10993-10:2010(E)
Annex D) 19
Standard Protocol for Measuring Immersion of Full Body Support Surfaces
Envelopment
with Dual Semispherical IndenterEnvelopment
with Dual Semispherical IndenterHeat & Moisture Dissipation Characteristics
of Mattresses & Mattress SetsSweating Guarded Hot Plate MethodSupport Surface Horizontal Stiffness
ANSI/RESNA SS-1:2019

 

Resources

Metzeler Resources

 

 

Metzeler product brochures, user guides, certificates and standards, warranties and additional resources and support material available via button link above.

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Disclaimer

All product descriptions, indications or advice found on this website are to be used as a guide only, and are by no means a substitute for professional medical advice. Proper use of medical devices requires diagnosis by a physician or physical therapist. Finch Healtchare accepts no responsibility for the improper or uninformed use of it’s products.

 

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