skip to Main Content
Welcome to our Frequently Asked Questions (FAQs) page, where we address the most common questions about each of our brands. Whether you're seeking information about our products, services, or support, you’ll find comprehensive answers tailored to your needs.

Feel free to browse through each section to find the information you need. If you have further questions, our support team is always here to help!

Metzeler Mattresses

Explore our range of pressure care mattresses and find answers to questions on product specifications, care instructions, and the best options for individual needs.

Cura Seating

Gain insights into our advanced seating solutions designed for comfort, support, and enhanced mobility. Get information on product features, maintenance tips, and customization services.

Mountain Trike

Discover all-terrain solutions designed for maximum mobility and independence. Learn about our innovative trikes, customization options, and support services.

COBI Rehab

Explore a specialised range of bariatric products, offering innovative mobility and hygiene solutions tailored to individual needs. Designed to provide enhanced comfort, support, and freedom.

WinnCare

Learn more about our healthcare solutions, including patient lifting equipment, and find answers to your inquiries regarding product use, safety guidelines, and after-sales support.

Finch Resources

Document archive of Finch product reference and resource material is available here. PDF downloads available including brochures, manuals and product information.

FOR PROFFESIONAL DEVELOPMENT & TRAINING CONTACT US TODAY

Why Choose Finch Healthcare

Quality Equipment

We supply retail partners with quality equipment for individuals with special needs, disabilities or the elderly.

Industry Knowledge

Our team is knowledgeable about disability care and committed to outstanding customer service.

Retail Support

We offer expert training and support to ensure the end client receives the best possible equipment solution.

Leading with Clinical Excellence

Sleep

Restorative sleep is essential for physical healing and overall well-being, and Finch Healthcare values this vital role with a strong focus on holistic health.

Quality sleep supports tissue repair, reduces inflammation, and enhances cognitive function. That’s why we offer a carefully selected range of foam and air mattresses designed to provide superior comfort, pressure relief, and support for all conditions.

Fitness & Rehab

Driven by social inclusion, Finch Healthcare are committed to helping individuals achieve their fitness and rehabilitation goals.

Whether recovering from an injury, managing a condition, or improving overall mobility, our range of specialised equipment supports strength building, endurance, and recovery. We provide high-quality solutions designed to enhance movement, restore function, and promote independence.

Social Integration

Social integration is essential for individuals with complex seating needs, and Finch Healthcare recognises this importance with a strong commitment to inclusion and support.

A clinically backed, safe seating position, beyond the bed or wheelchair, is essential for mental well-being, engagement, and overall quality of life. Our specialised seating solutions provide optimal positioning, enabling greater participation in everyday activities, enhancing comfort, and fostering meaningful connections.

Hygiene & Safety

Committed to client wellbeing, Finch Healthcare places strong emphasis on hygiene and safety. Many individuals have complex hygiene needs, and maintaining dignity, independence, and well-being is essential.

For this reason, we offer specialised bathing and toileting solutions designed to provide comfort, support, and ease of use while ensuring the highest standards of care. Our products enhance accessibility and promote a safer, more dignified experience for users and caregivers.

Feautre Products

Metzeler Mattress

Last night I slept all night for the first time I can remember. I even needed the alarm to wake me up.

There really is something special with the way it supports the body.

I understand now why you say it can be life changing.

Metzeler Mattress User

Client

Well, the mattress is totally perfect. The one I got originally was excellent, but then I thought maybe I needed a firmer one. I rang Finch, and they could not have been more helpful. They bought around the firmer one, and I had a trial and found it to be amazing, so it was just swapped over.

I seriously cannot recommend them highly enough. The care is incredible. They even made my bed perfectly when they changed the mattress over. I didn’t have to do anything except get into bed when it was night time!!!

So, if any other participants are needing such a thing, please keep this in mind because I honestly couldn’t be happier.

Hannah C

Client

I LOVE THIS MATTRESS!!!!!!!!! It’s seriously wonderful!

Hannah S

Client

I have an aged Care Client who requires a trial of a queen-sized Metzeler Mattress with view to purchase if it meets her needs. I’m going Metzeler first as I haven’t had anyone that hasn’t liked it.

Jemma

Occupational Therapist

I bought a Mountain Trike in 2015 when living in Wales it changed my life, not only is it a all terrain wheelchair, it also keeps you fit using your middle core and strengthening your arms, after being a marathon and fell runner for many years, and having an accident in 2014 which changed my life, the Mountain Trike has given me back my mogo. I am 65 years old and now living in Perth enjoyinf all the cycling tracks, the weather etc so there is no age limit to this wheelchair please give it a try it might change your life too!

Diane

Mountain Trike User

My client thoroughly enjoys her Metzeler Mattress and “feels like a queen”. She has found the mattress helps her sleep much better than her previous systems she was using.

Courtney Jennings

Occupational Therapist

In my professional practice I have worked alongside Richard as a seating expert with more than half a dozen of my clients. He has a unique understanding of the seating needs of highly complex clients with severe Cerebral Palsy, Spastic Quadriplegia – GMFCS V across all domains of their functional life on an educational, social, physical and environmental level. Richard has successfully been able to position my most complicated clients whose physical and postural needs are complex, into comfortable, safe seating, greatly enhancing their quality of life!

Dianne Tsatas

Physiotherapist

As an Occupational Therapist I am constantly on the hunt for equipment specialists that show a genuine interest in getting good outcomes for my clients, provide a responsive and reliable service, have excellent industry knowledge and offer honest advice. Finch ticks all these boxes.

Coralie Cooper

Will & Way Therapy Services

My client T.B was climbing out of their previous bed to sleep with mum. This has now stopped; he is happy to remain in his current bed because of his new Metzeler mattress. He will now even ‘relax’ in bed to listen to music or chill out as well – he never did this before.

Kirsten Lieshout

Team Leader & Occupational Therapist
Back To Top