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Welcome to our Frequently Asked Questions (FAQs) page, where we address the most common questions about each of our brands. Whether you're seeking information about our products, services, or support, you’ll find comprehensive answers tailored to your needs.

Below, you’ll find FAQs for each of our featured brands:

Mountain Trike: Discover all-terrain solutions designed for maximum mobility and independence. Learn about our innovative trikes, customization options, and support services.

Metzeler: Explore our range of pressure care mattresses and find answers to questions on product specifications, care instructions, and the best options for individual needs.

Cura Seating: Gain insights into our advanced seating solutions designed for comfort, support, and enhanced mobility. Get information on product features, maintenance tips, and customization services.

WinnCare: Learn more about our healthcare solutions, including patient lifting equipment, and find answers to your inquiries regarding product use, safety guidelines, and after-sales support.

COBI Rehab: Explore a specialised range of bariatric products, offering innovative mobility and hygiene solutions tailored to individual needs. The products are designed to provide enhanced comfort, support, and freedom, improving the quality of life for individuals with limited mobility. From better bathroom hygiene to increased mobility, our solutions promote greater independence and well-being.

Feel free to browse through each section to find the information you need. If you have further questions, our support team is always here to help! Give us a call on 1300 251 545 to speak with someone directly.

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Mountain Trike All-Terrain Wheelchair FAQs

  1. The Mountain Trike is a durable, self-propelled wheelchair designed for outdoor use. It features a unique lever drive system that keeps your hands clean and dry, whether you’re on a woodland trail, shopping, or climbing a mountain. It can also be adapted for children, making it a long-term investment.

  2. What are the available options for the Mountain Trike?
    • Colours: Wide selection
    • Electric assist (convertible to eTrike)
    • Push chair (MT Push) and ePush chair variants
    • Accessories: Seat cushion upgrades, footplate padding

  3. Can I convert my Mountain Trike to an electric version?
    Yes, you can convert the Mountain Trike to an eTrike by adding a powered rear wheel. A retrofitted eKit is also available for existing owners.

  4. What is the warranty on the Mountain Trike?
    3-year warranty on the frame and components.

Mountain Trike eTrike All-Terrain Wheelchair FAQs

  1. What is the Mountain Trike eTrike?
    The eTrike is an electric-assist all-terrain wheelchair designed for users who need extra assistance or wish to travel further, faster, or tackle more challenging terrain. It offers manual, power-assisted, or hybrid propulsion modes.

  2. How far can the eTrike travel?
    The eTrike can travel 8-20 miles (12-32 km) on a single charge, depending on terrain, user weight, and conditions.

  3. What are the propulsion options for the eTrike?
    • Manual: Lever-driven to keep your hands clean.
    • Power-assist: Controlled by a twist or thumb throttle.
    • Hybrid: Combine manual levers with electric assist.

  4. What is the warranty on the eTrike?
    3-year warranty on the frame and components. The eKit battery has a 12-month warranty.

Mountain Trike ePush All-Terrain Wheelchair FAQs

  1. What is the Mountain Trike ePush?
    The ePush is an attendant-driven all-terrain wheelchair with electric assist, designed to help the pusher navigate challenging terrain while keeping the rider comfortable.

  2. How does the electric assist work on the ePush?
    The electric assist is controlled by the pusher using a handle-mounted throttle. It can be switched to manual push mode when electric power is not needed.

  3. What distance can the ePush cover?
    With electric assist, the ePush can travel 12-32 kilometres, depending on conditions, terrain, and load.

  4. What is the warranty on the ePush?
    3-year warranty on the frame and components. The eKit battery comes with a 12-month warranty.

Mountain Trike MT Push All-Terrain Wheelchair FAQs

  1. What is the MT Push?
    The MT Push is an attendant-driven all-terrain wheelchair designed to help the pusher navigate rough terrain while providing comfort and safety for the rider.

  2. Can the MT Push be converted into a self-propelled Trike?
    Yes, the MT Push can be converted into the lever-driven Mountain Trike if the rider later wishes to self-propel.

  3. What are the ideal uses for the MT Push?
    Perfect for country walks, beach strolls, city breaks, and even muddy music festivals, offering comfort and safety for both the rider and attendant.

  4. What is the warranty on the MT Push?
    3-year warranty on the frame and components.

 

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