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Welcome to our Frequently Asked Questions (FAQs) page, where we address the most common questions about each of our brands. Whether you're seeking information about our products, services, or support, you’ll find comprehensive answers tailored to your needs.

Feel free to browse through each section to find the information you need. If you have further questions, our support team is always here to help!

Metzeler Mattresses

Explore our range of pressure care mattresses and find answers to questions on product specifications, care instructions, and the best options for individual needs.

Cura Seating

Gain insights into our advanced seating solutions designed for comfort, support, and enhanced mobility. Get information on product features, maintenance tips, and customization services.

Mountain Trike

Discover all-terrain solutions designed for maximum mobility and independence. Learn about our innovative trikes, customization options, and support services.

COBI Rehab

Explore a specialised range of bariatric products, offering innovative mobility and hygiene solutions tailored to individual needs. Designed to provide enhanced comfort, support, and freedom.

WinnCare

Learn more about our healthcare solutions, including patient lifting equipment, and find answers to your inquiries regarding product use, safety guidelines, and after-sales support.

Finch Resources

Document archive of Finch product reference and resource material is available here. PDF downloads available including brochures, manuals and product information.

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Metzeler Glamour Mattress

The Metzeler Glamour Mattress provides therapeutic pressure redistribution, enhanced comfort, and clinical reliability, supporting improved outcomes for clients requiring medium- to high-risk pressure care while maintaining hygiene and environmental responsibility.

The Metzeler Glamour Mattress is a premium, static pressure care mattress designed for individuals at medium to high risk of pressure injuries. Engineered for clinical efficacy and comfort, it provides robust support across a broad range of care settings, including aged care, rehabilitation, and community health environments.

At its core is Metzeler’s patented Rubex® Duo Cell foam, a bi-elastic, dual-pore material optimised for precision pressure redistribution. Large pores offer adaptive softness, while small pores provide targeted support, enabling effective body contouring and spinal alignment. The foam’s open-cell structure promotes airflow and moisture transport, maintaining a stable microclimate and protecting skin integrity for clients with limited mobility or skin sensitivity.

The mattress incorporates a 7-zone ergonomic design, delivering anatomically aligned support for the head, shoulders, lumbar spine, pelvis, and lower limbs. This zoning minimises peak pressure points, making it suitable for users who are partially mobile, require repositioning assistance, or need preventative pressure care.

Encased in a medical-grade, waterproof, breathable cover, the Glamour Mattress supports infection control and hygiene compliance. The cover is fully removable and machine washable up to 95°C, providing safe, long-term usability in both clinical and home environments.

Constructed for durable, long-term performance, the mattress facilitates gentle mobility, enabling users to reposition themselves more easily and reducing strain on carers during transfers. Its robust foam core accommodates a range of body weights, ensuring consistent therapeutic support.

Environmentally conscious, the Glamour Mattress is made from non-toxic, petroleum-free materials, including natural sunflower oil, supporting sustainability and minimising exposure to volatile organic compounds (VOCs). Available in multiple sizes and firmness levels, it combines clinical-grade pressure care, user comfort, and environmental responsibility in a single, high-performance solution.

Features

Ergonomic Zoning for Pressure Redistribution
7-zone foam core aligned to head, shoulders, lumbar spine, pelvis, and lower limbs. Ensures even weight distribution, reducing peak pressures and risk of pressure injuries for clients with limited mobility or compromised circulation.

 

Rubex® Duo Cell Foam Technology
Patented dual-pore structure combines:

  • Large pores: Adaptive pressure relief

  • Small pores: Responsive postural support

Clinical benefits include optimal body contouring, enhanced airflow, moisture management, and temperature-stable performance across –5°C to +40°C. Ideal for clients at risk of early-stage pressure injuries or requiring prolonged bed rest.

 

Advanced Medical-Grade Cover
Waterproof, breathable, and antimicrobial. Supports thermoregulation, moisture control, and infection prevention. Removable and machine washable up to 95°C for high hygiene compliance in clinical and home settings.

 

High-Weight Capacity & Postural Stability
Durable foam composition with reinforced base supports higher body weights while maintaining therapeutic performance. Provides postural stability, assisting carers with transfers and repositioning.

 

Gentle Mobility Support
Firmness optimised to allow independent client repositioning, reducing caregiver load and supporting mobility rehabilitation goals.

 

Clinical Applications

  • Stage I–III pressure injury prevention and management

  • Aged care, community care, and rehabilitation settings

  • End-of-life care and clients with mobility or skin integrity challenges

     

Compatibility

  • Profiling, manual, or electric bed systems

  • Mobile and ceiling hoist systems

     

Sustainability & Safety
Made from natural, renewable, non-toxic materials (including sunflower oil), free from petroleum-based toxins and VOCs. Manufactured to strict European environmental and safety standards.

Specifications

  • Sizes: Single, King Single, Double, Queen, Split Queen

  • Firmness: Soft, Medium, Firm, Extra Firm

  • Minimum User Weight: 20 kg

  • Cleaning: Cover washable up to 95°C

  • Fire Safety: Healthcare-grade compliant

  • Warranty: 8 years

Dimensions

Mattress Size Firmness Dimensions (mm) Product Code
Single Soft 900 x 2000 x 180 mm FM-2AG-090200
Medium 900 x 2000 x 180 mm FM-3AG-090200
Firm 900 x 2000 x 180 mm FM-4AG-090200
Extra Firm 900 x 2000 x 180 mm FM-5AG-090200
King Single Soft 1050 x 2000 x 180 mm FM-2AG-105200
Medium 1050 x 2000 x 180 mm FM-3AG-105200
Firm 1050 x 2000 x 180 mm FM-4AG-105200
Extra Firm 1050 x 2000 x 180 mm FM-5AG-105200
Double Soft 1350 x 2000 x 180 mm FM-2AG-135200
Medium 1350 x 2000 x 180 mm FM-3AG-135200
Firm 1350 x 2000 x 180 mm FM-4AG-135200
Extra Firm 1350 x 2000 x 180 mm FM-5AG-135200
Queen Soft 1520 x 2000 x 180 mm FM-2AG-152200
Medium 1520 x 2000 x 180 mm FM-3AG-152200
Firm 1520 x 2000 x 180 mm FM-4AG-152200
Extra Firm 1520 x 2000 x 180 mm FM-5AG-152200
Split Queen Soft 760 x 2000 x 180 mm FM-2AG-076200
Medium 760 x 2000 x 180 mm FM-3AG-076200
Firm 760 x 2000 x 180 mm FM-4AG-076200
Extra Firm 760 x 2000 x 180 mm FM-5AG-076200

Warranties & Standards

ARTG Number: 363471

Warranty:

Foam Structural Integrity Eight Years
Cover Three Years
Clinical Service Life – Normal Use Ten Years

Standards:

Water Impermeability DIN EN 20811
Flame Retardant DIN EN ISO 12952-1 & -2 BS 7175
sec. 3 crib 5BS 7175:1989 Section 3
using ignition source 7
Water Vapour Permeability DIN 53122 / CLIMATE B
Biocompatible DIN EN ISO 10993-5 & -10
Surgical Clothing and Drapes – Requirements and test methods UNI EN 13795
UNI EN ISO 22610
Biological evaluation of medical devices – Part 10: Tests for irritation and skin sensitization ISO 10993-10:2010(E)
Annex D) 19
Standard Protocol for Measuring Immersion of Full Body Support Surfaces
Envelopment
with Dual Semispherical IndenterEnvelopment
with Dual Semispherical IndenterHeat & Moisture Dissipation Characteristics
of Mattresses & Mattress SetsSweating Guarded Hot Plate MethodSupport Surface Horizontal Stiffness
ANSI/RESNA SS-1:2019

 

Resources

Metzeler Resources

 

 

Metzeler product brochures, user guides, certificates and standards, warranties and additional resources and support material available via button link above.

Enquiry

Disclaimer

All product descriptions, indications or advice found on this website are to be used as a guide only, and are by no means a substitute for professional medical advice. Proper use of medical devices requires diagnosis by a physician or physical therapist. Finch Healtchare accepts no responsibility for the improper or uninformed use of it’s products.

 

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