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Welcome to our Frequently Asked Questions (FAQs) page, where we address the most common questions about each of our brands. Whether you're seeking information about our products, services, or support, you’ll find comprehensive answers tailored to your needs.

Below, you’ll find FAQs for each of our featured brands:

Mountain Trike: Discover all-terrain solutions designed for maximum mobility and independence. Learn about our innovative trikes, customization options, and support services.

Metzeler: Explore our range of pressure care mattresses and find answers to questions on product specifications, care instructions, and the best options for individual needs.

Cura Seating: Gain insights into our advanced seating solutions designed for comfort, support, and enhanced mobility. Get information on product features, maintenance tips, and customization services.

WinnCare: Learn more about our healthcare solutions, including patient lifting equipment, and find answers to your inquiries regarding product use, safety guidelines, and after-sales support.

COBI Rehab: Explore a specialised range of bariatric products, offering innovative mobility and hygiene solutions tailored to individual needs. The products are designed to provide enhanced comfort, support, and freedom, improving the quality of life for individuals with limited mobility. From better bathroom hygiene to increased mobility, our solutions promote greater independence and well-being.

Feel free to browse through each section to find the information you need. If you have further questions, our support team is always here to help! Give us a call on 1300 251 545 to speak with someone directly.

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Metzeler Pressure Care Mattress FAQs

1. What is the Metzeler Pressure Care Mattress?
The Metzeler Pressure Care Mattress is designed to provide superior comfort, support, and optimal pressure distribution. It incorporates patented Rubex technology, making it ideal for those needing pressure relief and spinal alignment during sleep.

2. How does the Metzeler Pressure Care Mattress support spinal alignment?
The mattress features a multizone support system with a tubular structure in its core. This structure is zoned to support the spine and ensure even pressure distribution.

3. What is the Rubex Duo Cell technology?
Rubex Duo Cell technology consists of a combination of large and small pores in the foam. The large pores reduce pressure, while the small pores provide soft pressure support. This technology also enhances air permeability and moisture transport, helping maintain a consistent bed temperature.

4. Is the Metzeler mattress environmentally friendly?
Yes, the Metzeler mattress is made from natural, non-toxic, and non-petroleum-based materials, including sunflower oil, making it an environmentally friendly option compared to conventional foam mattresses.

5. What firmness options are available?
The Metzeler Pressure Care Mattress is available in soft and medium firmness options, catering to different comfort preferences.

6. What sizes is the mattress available in?
The Metzeler Pressure Care Mattress comes in a variety of sizes, including Single, King Single, Double, and Queen.

7. What are the benefits of the reinforced mattress edge?
The mattress features durable, reinforced foam edges that assist with transferring on and off the bed. This design aids carers and physiotherapists by providing stability during clinical care, while also reducing the risk of the user rolling back into or off the mattress.

8. How does the mattress manage temperature?
The unique tubular structure, along with the foam overlay options (soft or medium), ensures optimal cross ventilation both horizontally and vertically. This provides excellent temperature regulation, keeping the user comfortable.

9. Is the mattress cover waterproof and breathable?
Yes, the Metzeler mattress is equipped with a visco-elastic, waterproof, and breathable cover. It helps manage moisture and is easy to remove for washing, being washable up to 95°C.

10. What is the minimum user weight for the Metzeler Pressure Care Mattress?
The minimum weight for users of the Metzeler Pressure Care Mattress is 20kg.

11. What is the temperature range for the mattress foam?
The Rubex Duo Cell foam is designed to provide constant support over a wide temperature range, from -5°C to +40°C, ensuring it remains effective in various conditions.

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