Knowing whether your product is still under warranty helps you access the right support when you need it. Each of our products comes with a specific warranty period, covering parts and components as outlined below.
| Brand/Part - Subject to terms and conditions | Warranty - In Years from purchase date |
| Mountain Trike (MT) | |
| MT Manufactured Parts | Three |
| Battery | One |
| Third Party Parts | According to each manufacturer |
| Clinical Service Life - Normal Use | Ten |
| Cura Seating | |
| Frame | Ten |
| Upholstered Parts | Two |
| Wearing Parts | Two |
| Clinical Service Life - Normal Use | Ten |
| Metzeler Mattresses | |
| Foam Structural Integrity | Eight |
| Cover | Three |
| Clinical Service Life - Normal Use | Ten |
| Winncare Mattresses | |
| Mattress Internal Components | Three |
| Cover | Three |
| Pump | Three |
| Clinical Service Life - Normal Use | Six |
| Anatomic Sitt - Starfish Commode | |
| Frame | One |
| Upholstery | One |
| Wearing Parts | One |
| Clinical Service Life - Normal Use | Five |
| Brand/Parts | Service Interval |
| Mountain Trike (MT) | |
| Full Service by Technician | Every six months or fifty hours of riding |
| General Cleaning | After every ride |
| Drive, Lubrication, Brakes and Steering | See owners manual |
| Bedding in Period | Thirty days or three to five hours |
| Cura Seating | |
| Service by Technician | One Year |
| Metzeler Mattresses | |
| Foam Structure | Check every cover wash |
| Cover | Wash and dry as required, regular checks for strike through or fluid ingress |
| Winncare Mattresses | |
| Pure Air 8 Service | Once a year minimum |
| Covers | Wash and dry as required, regular checks for strike through or fluid ingress |
| Pure Air 120 | Once a year minimum |
| Filters | Checked and replaced every three months |
| Anatomic Sitt - Starfish Commode | |
| Service by Technician | At least every six months |
| Cleaning Requirements | See manual |
| Prior to Each Use | See checklist in manual |
Submit Your Warranty Claim for Finch Healthcare Products
Thank you for choosing Finch Healthcare
We appreciate your trust in us and are committed to providing you with the best possible service. To ensure a smooth and efficient warranty process, please complete this interactive form with as much detail and clarity as possible. Providing comprehensive information will help us address your request promptly and minimise the need for follow-ups.
This warranty form applies to all Finch Healthcare products, including Cura, Metzeler, Winncare, Mountain Trike, Cobi Rehab, Anatomic Sitt and related accessories.
Please ensure that your submission includes the following requirements:
Completed contact details:
- Full Name
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Email Address
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Phone Number
Issue Description:
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Provide a clear and detailed explanation of the issue.
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Outline any troubleshooting steps you have taken before contacting us.
Order Details:
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Order Number - if you are not a distributor, specify where the product was purchased.
Product Information:
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Serial Number.
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Product Name and Size.
Photographs:
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Clear images of the product.
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Close-up images showing the specific issue.
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Photos of serial numbers or barcodes where applicable.
Please note that if photos are not included, we may need to request them separately, which could delay the warranty process.
Once you've gathered all the necessary details, please submit the form. Our team will review your request and get back to you as soon as possible.
Thank you for choosing Finch Healthcare. Your satisfaction is our priority, and we are here to support you.
Warranty Information
For complete warranty terms and conditions, please refer to the owner’s manual. Coverage is subject to regular maintenance and servicing.
Below is an overview of our brands, products, and their respective warranty periods.
Mountain Trike
All non–Mountain Trike manufactured components (such as shock absorbers, disc brakes, brake levers, wheels, and similar parts) are covered under the warranty provided by their individual manufacturers.